Surely this is a challenging time for all of us.
First and foremost, I want to let you know that we are committed to the safety of our team and to you, our valued partners.
And to assure you that Pye-Barker remains open and ready to support your needs.
As communities begin to feel the impact of the corona-virus (COVID-19), I want to share with you the steps we’re taking at Pye-Barker to help protect the health and safety of our clients and team members, which is always our top priority.
We’re closely monitoring local and national reports on the evolving impact of COVID-19 and, based on guidance from the Centers for Disease Control (CDC), the World Health Organization and applicable public health agencies, we’ve developed plans and established a task force that will allow us to respond timely and appropriately.
Our housekeeping and sanitation efforts in all our offices and warehouses has been greatly expanded. We’re frequently disinfecting often-touched surfaces such as door handles, countertops, keyboard, phones, restroom surfaces, shop, and warehouse areas.
Our outside sales team is instructed to call before visiting any client. Our service team has also been instructed to not to pass thru the offices of our clients if at all possible and to practice safe distancing while on site.
At this time, all of our facilities are open for business during their regular hours, Monday through Friday 8am – 5pm, to meet the needs of our customers. All of your contact phone numbers and emails are still valid. Should one of our three offices need to close for some reason, our other offices will be available to avoid service interruptions.
Our After-Hours service continues to operate during this period. The main office number (404) 363-6000 will allow you to access our After-Hours options after 5pm during the week and 24/7 over the weekends and any holidays.
All of our main suppliers (Viking, Gardner Denver, Crane, Travaini, Lewa and Zeks) have stated that they do not anticipate any supply chain interruptions at this time. However, the situation is fluid and some delays or disruptions may occur. We have already seen this in other market segments.
Pye-Barker has always been committed to stocking the inventory our clients need and we are willing to do everything we can to support you in these difficult times. If you do have some components or parts that are critical to your operation, please identify these parts and speak with your sales representative as soon as possible. We will evaluate all requests on a case by case basis and do what we can to make sure your critical systems are supported during these times.
Again, the health and safety of our clients and team members is our top priority and we’re committed to doing our part to help keep you safe.
Thank you,
