Creating power through coal requires all sorts of machinery, and if one piece of the system fails, problems arise. Coal pulverizers require pumps to circulate oil to maintain function, making them a critical part of the operation. Recently, we encountered a very large company that used sub-optimal pumps. They were dealing with constant leaks and poor service life, so we suggested upgrading to a better pump.
This client has 14 pumps--seven in use, and seven on standby, totaling two for each pulverizer--so they wanted to do a trial with one pump before committing to such a large order. We suggested they install a Viking KK4124B, a high-level product designed for lots of use. The superior reliability of the Viking pump would not only save the client money over time, it would limit the hazard issues caused by oil leaks. It did not take long for the client to notice huge improvements, and they decided to order 13 more pumps.
In addition to offering this client a much better product compared to their previous pump, we were happy to provide the service required to make the changeover a success. We created a custom base for the Viking pump so that it could slip in and replace the existing pump with minimal difficulty. We want all of our clients to experience the benefits of the products we supply, and do not mind going the extra mile to make the transition as smooth as possible.
When you genuinely believe in the quality of your products, as we do here at Pye-Barker, convincing people of the benefits is a fun and exciting process. We know that once a client sees how much money and hassle better equipment will save them, they will understand our enthusiasm.