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Industrial Pump Problem Solving: Solving a $35,000 Problem With a $129.35 Solution

rotary lobe pumps
by Erin Hipolito
February 29, 2024

In the realm of industrial maintenance, it's often assumed that larger problems require expensive solutions. However, this narrative changed dramatically for one of our long-time customers, as our team recently discovered a cost-effective solution to what seemed like a daunting problem.

A Customer Success Story

Industrial Pump Problem Solving

The Problem

Our client updated their system with a new pump, anticipated to maintain the performance levels of its predecessor. Yet, the reality was starkly different: the new pump was delivering a shocking 63% less performance, leading to significant issues in their critical irrigation pivot system.

The Misdiagnosis

With a capacity of 380 gallons per minute (gpm) required, the pump was falling short, providing only 140 gpm. This was not just a minor inconvenience; it was a massive shortfall causing cavitation and friction issues. The initial diagnosis by a competitor and the client's in-house team could not pinpoint the problem, leading to a baffling situation.

Our Approach

Rather than jumping to conclusions, our team meticulously analyzed the system. We checked the supply side, inspected for blockages, and assessed the pump for damage. Minor impeller damage was found, but it wasn't enough to justify the drastic performance drop.

The Breakthrough

The real issue lay with the output side, and it had nothing to do with the pump itself. After disconnecting the hose and testing the output, we discovered the performance was near 90% of the specification—well above the required 380 gpm.

The Root Cause

It turned out that during the pump swap, a nozzle orifice had been mistakenly replaced with one from a different system. This simple error was the culprit behind the massive performance drop.

The Solution

The fix was straightforward and inexpensive. By replacing the incorrect nozzle orifice with the right one from their on-site spares, along with an impeller and elbow, the system was back to its optimal performance. And the cost? A mere $129.35.    This case exemplifies the importance of a thorough evaluation and understanding that sometimes, the solutions to seemingly complex problems are simpler and more affordable than one might think.

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